Return policy for products purchased as-is without modifications:

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Products purchased without modifications are eligible for a full refund within 14 days of delivery. Customer is responsible for return shipping costs. Tags must still be attached to the product for a refund to be issued.

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Return policy for custom goods and limited-edition items:

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Due to the nature of our custom goods and exclusive limited-edition products, these items are final sale and nonrefundable, unless the mistake is on behalf of Creative Webber Goods.

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Rare but possible, if Creative Webber Goods makes a mistake in the production of your order, then the item will either be reproduced, or a full refund will be issued. In some cases, the item can be kept, but if the item requires a return, then Creative Webber Goods will cover the shipping costs and email a return shipping label to the customer.

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If your order is personalized, we cannot accept returns after they have been delivered if there is a mistake in the spelling on behalf of the customer purchasing the item. Landry carefully checks spellings as she produces each design to avoid errors. We cannot emphasize enough the need to make sure you verify the spelling of names or messages when placing your order, if you get the spelling of a name incorrect, unfortunately, there’s nothing we can do about it!

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Check out the FAQ section for more information on returns and exchanges!